Alternatives / Jira Service Management
Looking for an open source Jira Service Management alternative? Only one project we verified fits: Zammad, an open-source helpdesk. It covers customer support, not full IT service management with change and asset management.
Written by Maxime DERAME
Last updated:
| Alternative | Best for | License |
|---|---|---|
| Zammad | Helpdesk with SLAs and knowledge base | AGPL-3.0 |
We looked for open-source helpdesk and service desk tools. We verified Zammad's license, recent activity, stars, and deployment in its repository. See our methodology for the full criteria.
Zammad centralizes customer communication across channels with SLA tracking, auto-assignment, a self-service knowledge base, built-in reporting, 2FA and SSO, and integrations with Slack and Microsoft Teams. It runs on-premises or as a cloud service.
Zammad is a helpdesk, not a full ITSM suite, so it lacks Jira Service Management's change, incident, and asset modules.
Zammad is AGPL-3.0.
Zammad had commits within days of this update.
Jira Service Management is a proprietary Atlassian product priced per agent. Zammad is free to self-host, but it covers fewer ITSM processes.
Zammad is an open-source helpdesk that centralizes customer communications with multichannel ticket management, customizable fields and workflows, SLA tracking and auto-assignment, a knowledge base and self-service portal, Slack and Microsoft Teams integrations, analytics, and 2FA and SSO.
Pricing: Free self-hosted; paid hosting and support available.
| Alternative | Type | License | Self-hosted | Best for |
|---|---|---|---|---|
| Zammad | Helpdesk | AGPL-3.0 | Yes | Support teams |
Want a helpdesk with SLAs
Zammad has SLA tracking, auto-assignment, and a knowledge base.